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Pre-sales
questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their
web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept credit cards through PayPal or checks by mail.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. No, we believe that such sites are morally wrong and are harmful to our society.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel
can be found here
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q.
Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of
ordering.
Q.
Are there any hidden costs, or setup fees?
A. No setup fees. No hidden costs. You will have to pay for
your domain name registration as a seperate transaction from
your hosting fee. Usually $10/year depending on the domain
name extension.
Q. Do
you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access. You are still able to unzip files on the server using
our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 48-72 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email us requesting your dns.
Control
panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management you will see a
place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which
is the public_html folder.
Q. Why doesn't my ftp password change when I
change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with
your Cpanel password. It usually does not take this long,
but sometimes it takes a while to propagate.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is
/usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is
/usr/bin/
Q. What is the path to convert for
ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to
horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will not login to your
cpanel and create a subdomain to go to the address you just
copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How
do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This can
be found at the very bottom of the MySQL page.
Software
Versions
Q. What version of php are you using?
A. We are using version
4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to
cancel within thirty days, and we process your refund in less
then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will
automatically be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must also
include "I give you permission to delete my website and all of
it's content."
SSL
Q. What is the
difference between shared ssl and private ssl?
A. A shared ssl
displays as https//ip/~yourusername/ A
private ssl would display as
https://www.yourdomain.com in the address bar.
Q. How do I
purchase a private ssl from you and what type is it?
A. Please email
to do so.
Q. Whats the
path to the free shared ssl?
A. We need to
activate the shared ssl on each site manually that will require
it.
Q. I'm going
to purchase my own ssl what do I need to know?
A. Our servers
are Apache + Mod SSL If you require assistance from us to
install it there will be a $30.00 installation fee.
Q. How do I
transfer a ssl?
A. Every place
that sells ssl's has a different transfer procedure. You will
need to ask the
supplier
you purchased it from.
Subdomains
Q.
READ THIS BEFORE SETTING
UP A SUBDOMAIN!
A.
To create a sub domain cpanel asks for the name you wish to
use. MAKE SURE the subdomain name you give it doesn't have
a folder already named that name. If it does the sub will
not work. Example... I want to create the subdomain test.sheridanproductions.net
so my sub name is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename it to something
different before I create the subdomain with the test name
from cpanel.
Q. What is a subdomain?
A. www.domain.com
is a domain name. A subdomain is anything that replaces the www
in a domain name.forum.aol.com is a
subdomain. www.forum.aol.com is not a subdomain.
Addon
Domains
Q.
What is an addon domain?
A. An addon domain
is a fully functional domain that will work out of a folder
in your main sites ftp.
Q. READ
THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create
an addon domain if your dns hasn't proprograted to the server
already. So after you change the sites dns you are trying
to add you will need to wait 48-72 hours before attempting
to create your addon domain.
A. There are
three fields cpanel asks for when creating an addon domain.
1. "New
Domain Name:" You will put in the newdomain.com
do not put www in the name!
2. "Username/directory/subdomain
Name:" This will be the folder cpanel creates in your
main accounts ftp. MAKE SURE that the name you give it doesn't
already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account named
chris already. If you do and still try creating the username
for the addon domain to be chris you will mess a lot of things
up!!!
3. "Password:"
fill in any password you want here.
Q.
Help I added an addon domain why did it say subdomain added?!!?
A. It creates it
as a subdomain by creating the folder within your main sites
ftp. Please ignore this! It is a fully functional domain name.
It is only called a subdomain when in fact it is an addon
domain.
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